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Welcoming you amidst COVID-19

Yes, we have always held ourselves to high standards of cleanliness.  So many inns do. We are part of a diligent, caring and concerned industry. What can we tell you about what we are doing specifically here at The Norumbega?

Beyond the Center for Disease Control (CDC) and the State of Maine requirements and guidelines, our additional hygiene and cleaning measures include:

Guest Rooms

Prior to your arrival, the room will have been thoroughly cleaned using EPA certified disinfecting products on both hard and soft surfaces – including door knobs, light switches, remote controls.  All linens will be new to your room. On the bed, pillow protectors will have been laundered, as will the duvet that is part of our three-sheet bedding.  In the bathroom, the same is true.  Historically, we automatically put 2 plush bathrobes in your room.  Now we will inquire with you before your stay to see if you would like them in your room. Why? To help reduce unnecessary additional washing of unworn/unused robes.  For the time being, we are also removing decorative pillows from the room.

 

Common Areas

The indoor common areas of the inn will continued to be cleaned daily and supplemented with multiple mid-day touch-ups, disinfecting wipe downs and the like.

Guest Room Make-ups during your stay

In order to reduce the risk to both you and our staff, we will not be making up your guest room each day.  If you would like fresh towels, please let us know  We will bring you the items you need, placed outside of your door, along with bottles of water and cookies.  We will be asking that you put trash or other items that need to be disposed in a bag by the door, as well.

Check-In Process

We will be offering two ways for you to check-in: our traditional greeting and showing you around, but with appropriate social distancing.  Yes, it’s weird for us, too.  Alternatively, we are offering a ‘contactless’ check-in process, should you prefer.

In either case, we will be asking you to call or text us from your vehicle when you arrive so that we can ensure there are not multiple groups arriving at the front door at the same time.  We are also requiring that you wear a mask when entering the inn and in the common spaces.

As we learn what works and what doesn’t, we will be modifying how we go about this.  Your feedback is welcome.

Breakfast

-Breakfast Room

Our full three-course breakfast will continue to be available to our guests.   Our Chef creates an elegant three course breakfast for you to enjoy in our breakfast room or you may choose to have it delivered to your door.  We will ask that you set up your breakfast timing, location, and dietary restrictions in advance.  This enables us to both maintain appropriate spacing between tables and guests as well as allowing us to appropriately sanitize each table between seatings.